Our knowledgeable and friendly staff at Glenn Collision is ready to assist you with your repair needs, whether you are paying for the repairs or the repairs are being processed through an insurance company. The following are frequently asked questions and answers that you may need to know.
Who pays for my repairs?
In many cases, the insurance company will issue you the customer, the original insurance check. In other cases, the insurance company may pay Glenn Collision direct for the repairs. If the check is made payable to only you and/or your spouse, you will be able to sign the original insurance check over to Glenn Collision at any point during the repair process or at the end of the repairs. Please look closely, your name may not be the only one on the original insurance check, your lien or leaseholder may be on the check. It is your responsibility to have the lien or leaseholder endorse this check. Glenn Collision can assist you with information and paperwork your lien or leaseholder may need before you take the check to them to endorse. It is the policy of Glenn Collision, that a vehicle may not be released until payment is received by the insurance company or the customer.
What happens if I find additional damages to my car?
Typically, the original estimate will only include visual damage. Once the vehicle is in the repair stages, hidden damage may be found. This is normal for most repairs due to the complexity of today's vehicles. Glenn Collision will work direcly with the insurance company should supplemental damages be found. In most cases, supplemental communication goes smoothly with the insurance company to repair your vehicle to pre-accident condition. However, there may be times Glenn Collision may need your assistance with supplemental needs. Supplemental damage, which is above and beyond the original estimate in many cases, will be directly billed to the insurance company.
How long will it take to repair my car?
Glenn's Body Shop attempts to forecast a target date on how long your repairs may take. This is not an exact science. A major component in making the forecast is the dollar amount of repairs. We start by using industry standards of one week of repair time for every one-thousand dollars of damage. Then you must factor in the complexity of repairs, unforeseen delays which may occur due to additional supplemental damage, availability of parts, part delays, receipt of incorrect parts, supplemental insurance approvals and current workload of the shop. Other non-controllable outside delays may increase the time it takes to properly repair your vehicle. Again, Glenn Collision will give you a target time frame, but we are unable and cannot guarantee a specific delivery date.
Will the parts be ordered before I drop off my vehicle for repair?
Absolutely. We generally order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later. If your vehicle is found unsafe to drive, then we will help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.
How do I get a rental?
If you have rental coverage, most insurance rental policies only allow thirty(30) days or less of rental car coverage. In some cases, the repairs will take longer than your rental coverage allows. Some policies do not entirely cover the daily fee to rent a car. Please be prepared to assume the rental car cost above and beyond your policy time or dollar limits. Unfortunately, we do not have loaner cars available.
If my vehicle's frame is damaged, is it a total loss?
No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
Can you match the paint color?
Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Can I get other service work done on my vehicle while it is in the body shop?
Yes. Just let your advisors know what other work you would like done so that he or she can make the necessary arrangements.
Do I have to pay a deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
Who do I pay my deductible to?
If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
What forms of payment do you accept?
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, MasterCard and Discover. Of course, cash and checks are always welcome.
What warranty do I get?
All of our repairs are backed by a written warranty. Please feel free to contact any of our friendly staff members for any additional information.
Can I wash my car?
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
DO: Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean fresh water. Wash your vehicle in the shade.
DON'T: Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. Do not scrape ice or snow from the newly painted surface.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
DON'T: Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.
Thank you for choosing Glenn Collision's Body Shop for your collision repair needs.